977 E 14 Mile Rd, Troy, MI 48083
(248) 291-5920
 
 
 
Carpet Guys in Troy
 
 
 
 
 
 
 
 

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Important warranty & care information

 
hen Carpet is installed in a home over pad, the new carpet must be stretched and tucked onto the perimeter tack strips allowing the carpet to remain free from bubbles and wrinkles. Due to the drastic changes in Michigan humidity throughout the year which will cause floor covering to regularly expand and contract with the variations of air/moisture content in any given room, most floor covering retailers will only cover the original installation for a period of 90 days and up to 1 year. The Carpet Guys are proud to provide each one of our consumer end user retail customers with an optional LIFETIME Installation Warranty covering the often expensive costs of needed repairs over time caused be humidity changes or installation procedure adjustments. Some of these repairs include resealing of seams and carpet stretching. The cost of re-stretching carpet can be quite costly, especially in large rooms or rooms that contain furniture. The average repair rate for a standard re-stretch without furniture moving is around $1.25-$2.00 per square foot of the total room size; or between $150-$250 per room (again depending on size and other variables). With this being said, a home that needs to get 3 rooms and a hallway re-stretched can be quite expensive. If however, a homeowner has our LIFETIME installation warranty, the major cost of the repair will be paid for by The Carpet Guys. If the repair is performed within (1) year from the date of original installation and the carpet was not tampered with or lifted off of its tack strips in any area, The Carpet Guys will pay 100% of the repair cost. If a repair is needed AFTER (1) year from the date of original installation, The Carpet Guys will pay the full cost of the repair LESS a $75 deductible co-pay which will need to be paid for by the homeowner at the time of repair technician arrival. Any and all repair requests after the first year that are covered under our exclusive LIFETIME INSTALLATION WARRANTY will also be treated in the same manor where The Carpet Guys pay for the repair costs and the consumer is responsible for a $75 co-pay for each visit by a repair technician or inspector.

It is recommended that the consumer end user visits the manufacturer website to gain knowledge and information needed to properly care for and maintain their new floor covering. Improper cleaning methods or tools can often void a warranty from the manufacturer. Wear, texture, and stain warranties are between the consumer and the floor covering manufacturer unless otherwise specified in writing by an executive of The Carpet Guys, LLC. No other verbal agreements will be recognized for any reason unless put into writing by such executive of The Carpet Guys, LLC. Independent dealers nor sales contractors have the authority to override manufacturer guidelines or installation warranties set forth by The Carpet Guys, LLC. All warranties are intended for residential consumer end user use only and The Carpet Guys will remain free from any and all liability as related to any product installed for the purpose of commercial or use by the general public.

Consumer is aware that all special closeout or clearance sale items are sold "AS IS" and have no warranty associated with them whatsoever unless agreed upon in writing by an executive of The Carpet Guys, LLC. This holds true for both product as well as installation of such goods or services.

Our materials and labor are guaranteed however, we cannot be responsible for problems arising from settling of the home or shifting of the home from seasonal temperature or humidity changes. We also may not be responsible for problems arising from underlayment that was not installed by us or the condition of the floor underneath the existing floor covering. If additional repairs are needed they will be the responsibility of the consumer and charged accordingly.
All flooring is first quality however, snagging, shading, shedding, fluffing, or pile crushing are not manufacturing defects but inherent characteristics of all carpets. Wood, tile, and stone are natural products and thus their patterns, colors, and shades will vary from piece to piece. All wood and laminate products will expand and contract with changes of temperature and humidity.

Flooring must only be exposed to a reasonable (normal) indoor room temperature and proper humidity year round (no extreme temperatures under 58 degrees or over 88 degrees) or un-warrantied damages may result. Furthermore, wood and laminate products are not intended to be used in moist or damp areas because water can warp and destroy wood. For this reason, you should never clean a wood or laminate floor with water because water can damage these types of products. If a wood or laminate product is exposed to water, the manufacturer and installation warranties are null and void and consumer should contact their residential homeowners or flood insurance for coverage.

The Carpet Guys offer a lifetime residential installation warranty (original homeowner and installation only), unless due to customer abuse, neglect, acts of God, improper cleaning, water damage or other causes not related to improper installation. All other warranties are the responsibility of the manufacturer. The Carpet Guys, LLC. Makes no warranty of any kind, expressed or implied and makes no warranty of merchantability, or of fitness for any particular purpose. No employee, agent, or representative of The Carpet Guys, LLC has the authority to bind The Carpet Guys to any oral representation or warranty, or to waive, modify, or vary any term, covenant or condition of this contract.

All vinyl, wood, tile, stone and laminate installation warranties exclude damages from asphalt driveways, indentions from high hell shoes, scratches and damages caused by chairs, tables, or other objects. Rips and tears in vinyl flooring are also not covered under any warranty since appliances and furniture should never be pushed while resting on the flooring but rather need to be lifted and set into place.

Seam placement will be left to the discretion of the installer and are NOT invisible. Some carpets hide seams better than others however seam visibility does not justify improper installation and is not considered a warranty issue from The Carpet Guys or the Manufacturer.
 

General carpet care & maintenence

 

Vacuuming

Proper vacuuming is the easiest and most effective way to keep your carpet clean. Many people are unaware that something as simple as regular vacuuming can also have the largest impact on the air you breathe within your home. Removing loose soil while it remains on the carpet surface prevents dirt from being ground into the carpet pile and can help preserve the cushiness and comfort of your carpet.

HOW TO VACUUM

On carpeting, use slow, repetitive front-to-back motions in an overlapping sequence. A quick once over doesn't do much. On the other hand, don't press down or make too many passes over the same spot. Instead, move slightly to the left or right about every four strokes. Also remember it is best to vacuum your carpet in two directions to get the best results. Do this on a regular basis and weather your see dirt buildup or not.

For the best results, try to follow these basic tips:
  • When vacuuming, don't ignore those corners and crevices where dust builds.
  • "Top-down" cleaning saves you the step of vacuuming again after dusting. Dust blinds, windowsills, and furniture surfaces first and then vacuum away any fallen dust.
  • Remember to remove and replace or empty vacuum bags when they are half to two-thirds full. Do not wait until the bag is completely full or else the vacuum will no longer be effective and you can back up your hose or even cause damage to your vacuum cleaner.

SETTING THE RIGHT VACUUMING FREQUENCY

As a rule of thumb, you should vacuum at least once a week with a CRI Seal of Approval/Green Label vacuum cleaner. However, the more foot traffic over your carpet, the more you need to vacuum. The general formula is:
  • Vacuum daily in high-traffic or pet areas.
  • Vacuum twice weekly in medium-traffic areas.
  • Vacuum weekly in light-traffic areas, using attachments at carpet edges.

VACUUM CARE TIPS

For the best cleaning results, periodically inspect your vacuum keep it in tiptop shape and functioning properly:
  • Keep the instructions that came with your vacuum and refer to them periodically.
  • Keep hoses and attachments free from obstructions. Most vacuums that are discarded as being broken or no longer working often are often only clogged.
  • Grip the handle, not the hose.
  • Keep brushes clean (for example, remove tangled hair) and replace them when worn. Typically, worn brushes are stiff, and they cause surface texture change on carpet. These stiff brushes can cause early damage to your carpet and will most likely not be covered under a manufacturer warranty.
  • Look for rough edges or bent metal on your machine that can snag carpet.

All manufactures recommend that you vacuum your new carpet on a regular basis in both directions using a Carpet and Rug Institute approved vacuum cleaner. Using a vacuum at the wrong height setting or with an overly aggressive beater bar or stiff bristle brush roll may cause tip blossom of the yarn causing it excessive premature matting and crushing due to loss of structural integrity. When tip blossoming occurs due to vacuum damage, manufacturers will not be liable for premature damage of the carpet fibers. For more information, visit The Carpet and Rug Institute website at www.Carpet-Rug.org or see the manufacturer website of your particular carpet brand (a listing in which you may find below). For an up to date list of CRI approved vacuum cleaners, spot removers, cleaning solutions, and deep cleaning extractors and systems, http://www.carpet-rug.org/CRI-Testing-Programs/CRI-Seal-of-Approval-Program/Vacuums/Certified-Vacuums.aspx

We wanted to include a few technical bulletins that were put out by the Carpet and Rug Institute over the last few years so the consumer understands what causes a change in physical appearance when it comes to carpeting. The following few paragraphs were taken from The CRI website however, we still strongly urge you to visit the site for yourself and educate yourself so that you know how to maintain and protect your floor covering investment to ensure it looks good and lasts for years to come.

One misunderstood characteristic of carpet is called "cornrowing." This characteristic has the appearance, somewhat, of a corn field in late fall after the corn has been picked but the stalks were not cut. Some of the corn stalks will be standing erect, others will be broken, and others lying on the ground between the rows. A similar appearance may develop on the higher cut pile, lower density carpet and rugs.

The tufting machine is set to insert the prescribed number of face yarns in the back. As the carpet or rug is made, the face yarns will stand erect. After the carpet or rug is placed on the floor and subjected to use, there will be considerable pressure placed on the individual face yarns. If the density is high enough, the surrounding tufts help to hold each other erect; however, as the density is decreased, there is less support from the adjacent tufts and some of the tufts may be pushed over. The crushing of these tufts increases the density and this, in turn, helps to hold the other tufts erect and create the cornrowed appearance. Crushing of the pile produces the cornrowing; therefore, it is not considered a manufacturing defect. It is what is to be expected of higher cut pile carpet or rugs with lower densities.

Cornrowing develops in the traffic areas or those areas subjected to mechanical action such as in front of chairs, television sets, etc. Vacuuming alone will not raise the fallen yarns. Specially designed carpet rakes will lift the yarns; however, this will not keep them erect as the yarns will be crushed again when subjected to foot traffic.

Texture Appearance Retention

For better appearance and longer carpet life, occasional moving of furniture and reversing of area rugs is recommended. Although some change will eventually occur in the texture of your carpet, routine vacuuming combined with periodic deep cleaning, as recommended by the manufacturer, will help diminish this change.

Crushing

Crushing is the restorable or non-restorable loss of pile thickness due to foot traffic. Crushing is not considered a manufacturing defect unless specifically cited in the manufacturer's warranty. Regular vacuuming may help reduce crushing due to traffic. Manufacturer's definitions of crushing may vary.

Matting

Matting is usually the result of the untwisting of the yarn and intermingling of the yarn tips and is a result of foot traffic. Contributing factors may include improperly specified cushion, cushion failure, or improper vacuuming and cleaning. Matting is not considered a manufacturing defect unless specifically cited in the manufacturer's warranty. Manufacturers' definitions of matting may vary.

Wear

Many carpet manufacturers offer a five-year or a ten-year "wear" warranty. According to these warranties, "wear" is defined as the loss of pile weight or pile fiber (usually ten percent) due to abrasive wear only. What appears to be wear may be a change in the carpet that is related to matting, crushing, or permanent fiber damage caused by soiling, rather than loss of fiber. (See also Matting, Crushing.)

Depressions and Indentations

The weight of heavy pieces of furniture can put indentations in carpet. Some depressions may be permanent. Use furniture glides or cups under the legs of heavy pieces, or move your furniture a few inches backward or sideways so that the weight is not concentrated in one place. If depressions do occur, work the carpet pile back into place with the edge of a coin. The recovery may be aided by vacuuming and an application of steam or hot water extraction.

Fading or Color Loss

Give your carpet the normal protection from direct sunlight that you give any colored fabric. Fading also may be caused by atmospheric contaminants, emissions from heating fuels or chemicals, such as pesticides, household cleaning agents, and other household items..

Filtration Soiling

Filtration Soiling may appear as dark or grayish lines on carpet along walls, stairways, and under doors. It is caused by airflow over and through carpet, trapping fine airborne soils on the carpet surface. It can often be attributed to an improperly balanced ventilation system. In most instances, the volume of air entering a room exceeds the HVAC systems capacity to remove air from the structure. Excess air volume will seek exit sources in gaps along walls and stairways. These types of soils require aggressive chemical solutions for effective removal. Contact a carpet cleaning professional for assistance.

Shedding

Carpets made with spun fibers may shed loose bits of fiber left in the carpet from the manufacturing process.. Removing these loose fibers does not affect the carpet life or quality. Because of the large micron size (>90 microns), these fibers are too large to become airborne or respirable (less then 4 microns). With proper vacuuming, using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.

New Carpet Odor

During and immediately following the installation of your new carpet there may be a slight odor. The odor may result from the removal of your old carpet and cushion or from the new carpet, cushion, adhesives, or seaming tape. Ventilation with fresh air is recommended. Ideally, windows and doors should be opened, and the HVAC system should be operated at maximum speed for 48 to 72 hours. For additional information see The Carpet and Rug Institute website (www.carpet-rug.org)

Ripples and Buckling

Excessive humidity or damp weather may cause a temporary rippling in your carpet. Ripples may disappear in a drier atmosphere. If ripples should become a problem, consult your carpet retailer. A carpet installer can usually solve the problem by re stretching the carpet with a power stretcher. Inadequate cushion or improper installation procedures also may be a contributing factor to rippling and buckling. See separate bulletin for more information on this subject.

Shading

Shading is not a change in color but a change in pile direction that sometimes appears randomly in a carpet or rug. If you look at the shaded area in one direction, it will appear darker, but from another direction, it will appear lighter in color. Solid color cut-pile carpet may show shading more than patterned styles and textured surfaces. Shading is characteristic of certain styles of carpet and rugs and is not considered a manufacturing defect. Pile reversal can also be classified as shading and is sometimes called watermarking or pooling. This condition is usually permanent and has no known cause. See separate bulletin for more information on this subject.

Soiling

The key to maintaining the beauty of your carpet is to clean it regularly before it becomes excessively soiled. Today's soil and stain-resistant technologies make carpets easy to clean. Light colored carpets may show soil more readily than darker tones and may require more frequent cleaning. Medium and darker colors, tweeds, and textures help disguise common soil in your home's high traffic areas. Oily soil may be very difficult to remove after it has been on the carpet for a long time, and may be absorbed into the fiber, potentially causing an undesirable color change. Entry (walk-off) mats that trap soil at exterior entrances, combined with routine cleaning, provide extra protection for all floor coverings.

Sprouting

Occasionally, a yarn tuft will rise above the pile surface of a carpet. Just snip off these tufts to the level of the other tufts. DO NOT PULL THEM OUT.

Spill and Spot Removal

While no carpet is completely stain "proof", new stain-resist carpet treaments allow most spills to be removed when immediate action is taken and directions are followed carefully.

Yellowing

Some discolorations, such as yellowing have become more obvious with the introduction of the lighter carpet colorations. Yellowing can be caused by a variety of outside influences, such as pollutants from heating fuels, changes in alkalinity, cleaning solutions, and atmospheric or environmental contaminants.

Not all carpet yellowing can be removed; however, the use of acetic acid (white vinegar), citrus acid, or tartaric acid is often successful in eradicating many cases of yellowing. In some cases, the use of an alkaline detergent solutions prior to the use of these acid rinses may cause permanent yellowing. A solution of one part white vinegar mixed with one part water is recommended for consumer use. If yellowing persists or is widespread, contact a carpet cleaning professional.

Links to Manufacture Websites Warranty Info-

The following carpets that are installed by The Carpet Guys are manufactured by Shaw Carpet Mills and you can find the proper care and maintenance guidelines for Shaw Carpets at http://shawfloors.com/tips-trends/luxurious-carpet/carpet-care
  • Design Elegance
  • Embrace
  • Caliber 2

The following list of carpet selections installed by The Carpet Guys are produced by Mohawk and you can find the proper cleaning tips and general warranty information for Mohawk carpets on their website. The Mohawk website also offers recommendations on how to clean common spills and stains from beer, wine, coffee, blood, catsup, cola, mud, dirt and more. We highly recommend everyone visit this link to learn more weather you own a Mohawk carpet or not. http://www.mohawkflooring.com/flooring-care-maintenance/carpet-care.aspx
  • Soft Caress
  • Excursion 2
  • Puritan
  • Pebblebrook
  • Finesse
  • Honored
  • Marvelous
  • Softness Matters
  • Ultimate Luxury
  • Lotus
  • Soft Perfection
  • Summer Silk
  • Options
  • Oasis

Dreamweaver and Matthews and Parlo carpets are manufactured by Engineered Floors and you can find very helpful carpet care and product warranty information at http://www.dwcarpet.com/warrenty.php
  • Malibu
  • Majesty
  • Paris
  • Cathedral
  • Forum
  • Freedom

The following carpets that are installed by The Carpet Guys are made by Phenix Flooring and you can find helpful warranty information on The Phenix Carpets website at http://www.phenixflooring.com
  • Kendall
  • Beautiful
  • Bermuda
  • Livefree Ultra
  • Refined Beauty
  • Suave
  • Sophisticated
  • Debonair
  • Princeton
  • Breckenridge
  • Brazilian Beach
  • Civic
  • California Sand

Another large carpet mill that produces carpet installed by The Carpet Guys is Beaulieu. Beaulieu carpets are primarily the Bliss Carpet line, Coronet, Hollytex, and Beaulieu of America. Within these lines you can find several products such as
  • Magic Fresh
  • Silver Release Green Smart Fiber
  • Stainmaster
  • PermaShield
  • SoftSense
  • and many more carpets and fiber systems that are both durable and highly stain resistant.

More information can be found on the Beaulieu website at www.BlissFlooring.com

Acura

Many other carpets that we carry are private labeled through our local distributor Floor Source Wholesale and Supply also known as Map Flooring. Floor Source has locations in Warren, Michigan as well as Flint, Farmington, and Grand Rapids. The Carpet Guys is an authorized and leading local Michigan dealer of Vision Carpets as well as other Floor Source private label collections such as Access Carpets, Savannah Carpets, Modern Reflections, Commercial Concepts, Sierra Tahoe and many more. More information for these products can be found on the Floor Source website at www.MyFloorSource.com

We sincerely hope and strongly urge you to take the time to read up on your particular carpets. Knowing more about the products and how to properly care for and maintain them will ensure many years of satisfaction when it comes to your new floor covering installed by The Carpet Guys. Our goal is to ensure your complete satisfaction from start to finish and to maintain your happiness for years to come. We want you to share your experience with family and friends so that they too may become satisfied Carpet Guys customers as well.

If you have any further questions, please feel free to give us a call any day of the week toll free at (800) 375-7847. We very much appreciate your business and we look forward to a long lasting relationship with you and your family for years to come.

Sincerely,

Joe Zago
President & Founder
The Carpet Guys, LLC.